AI-Powered BPO Sales Platform · Inbound & Outbound · Trusted Worldwide

Track Every Call, Agent & Sale — In Real Time.

XyBPO Hub is the complete Sales OS for call centers — built for both inbound and outbound operations. For campaign owners, center owners, and BPO agencies — manage multiple campaigns and multiple centers from one centralized location. Subscription sales, lead generation, agents, verifiers, QA, MIS, and live payments — one secure platform.

🏢Multi-Center Management📥Inbound Campaigns📤Outbound Campaigns📞Live Call Tracking💳Payment Collection🔄Verifier Transfers🧠AI-Powered QA📊Automated MIS🔗API & Webhooks🛡️DNC / BIN Validation🎯Multi-Campaign Management
Get A Free Demo →Chat on WhatsAppExplore All Features
📊 Operations Dashboard — All Centers
LIVE
412
Total Leads
201
Total Sales
138
Core Sales
64
Upsells
46%
Core→Upsell Conv.
94
Avg QA Score

↑ Live sales funnel — Leads → Total Sales → Core Sales → Upsells → Conversion tracking

Center-Wise Sales

Manila Center
62 sales
Davao Center
31 sales
Houston TX
45 sales

Campaign / Product Sales

Health Shield
55 sales
Skin Glow Serum
42 sales
Pain Relief Oil
28 sales
PH Wellness
38 sales

🧠 AI Trends

↘

Herbal Pain Relief Oil

Conversion down 12%

Last 2 hrs
↗

Skin Glow Serum

Sales up 9%

vs yesterday
💡

PH Wellness 2025

AI flag: conversion drop detected

-8% today
✓

Manila Center

Top performing

3.4 sales/agent/hr
⚠

Davao Center

Low engagement

Idle time ↑ 20%
⏱

Avg Verification Time

6 m 42 s

Goal ≤ 5 m
🏥HIPAA-Ready🇺🇸USA Hosted🔐2FA + IP Security🏢Multi-Tenant🖥️In-House Deployment👤Role-Based Access🔒SOC 2 Aligned
Platform Features

Everything your BPO sales team needs.

One platform. Zero spreadsheets. Complete visibility from first call to final payment.

🏢

Multi-Center Management

For campaign owners, center owners, and BPO agencies. Manage multiple campaigns and multiple centers from one centralized location — view all centers, compare performance, and control campaigns across locations from a single dashboard.

📈

Real-Time Sales Tracking

See every sale as it happens. Monitor revenue, agent conversions, and campaign performance live — no refresh needed.

💰

Verifier Upsell System

Auto-transfer calls to verifiers after core sales. Structured upsell workflows that increase average order value on every call.

🎯

Campaign Management

Launch multiple campaigns with different products, scripts, agents, and workflows. Go live in minutes with role-based setup.

👥

Agent Performance Dashboards

Track every agent's conversion rate, call duration, and revenue contribution in real time with detailed leaderboards.

📊

MIS & Automated Reporting

Complete management dashboards — agent reports, verifier reports, product performance, and revenue breakdowns — generated automatically.

🔍

AI-Powered QA & Anomaly Detection

AI reviews call recordings, flags compliance issues, and detects anomalies before they become chargebacks or escalations.

📡

SIP-Based Call Routing

Controlled call transfers via SIP middleware. Route calls to verifiers or QA teams with full call metadata preserved end-to-end.

💳

Integrated Payment Processing

Collect Credit Card, ACH, and bank details securely during the live call. PCI-compliant. No third-party redirects.

🛡️

DNC / BIN / CNAM Validation

Real-time duplication checks, Do Not Call scrubbing, BIN validation, and CNAM lookup on every lead before an agent dials.

🔗

Live API & Webhook Integration

Push sales, subscriptions, and lead data to campaign owners in real time via secure REST API and Webhooks. Zero batch file dependency.

⚡

Address & Data Auto-Complete

Reduce agent handle time with auto-complete for customer addresses, emails, and profile data — fewer errors, faster processing.

🏥

HIPAA-Ready Compliance

SOC 2-aligned architecture hosted in U.S. data centers. Role-based access, encrypted data at rest and in transit, audit logs.

Platform Modules

Every module your BPO needs — built in.

XyBPO Hub is not a single tool. It's a full operating system with dedicated modules for every function — from lead generation to grievance management to AI transcription. No add-ons. No third-party stitching.

Explore All Features →
📈

Sales Tracking

Real-time tracking of every sale across agents, verifiers, campaigns, and centers. Core sales, upsells, lead-to-sale conversion, and agent performance all visible live — no batch refresh required.

Core salesUpsell trackingAgent leaderboardCampaign-wiseCenter-wise
🎯

Lead Generation Module

Manage inbound and outbound lead flows across campaigns. Capture, validate, score, and distribute leads to agents in real time with full DNC/BIN/dupe checks on entry.

Lead captureValidationDistributionScoring
📣

Campaign Management

Launch and configure any number of campaigns with distinct products, scripts, workflows, agents, and API connections. Go live in minutes with role-based setup.

Multi-campaignProduct configScript builderAPI per campaign
📋

Survey / Feedback Module

Run structured survey campaigns during live calls. Capture responses in real time, track completion rates by agent and campaign, and export survey data in all standard formats.

Live call surveysResponse captureCompletion trackingData export
🗂️

Complaint / Grievance Management

Log, route, and track complaints and grievances raised during or after calls. Assign resolution workflows, set SLA timers, and generate grievance reports for compliance and client transparency.

Grievance loggingSLA trackingResolution workflowsCompliance reports
🔍

Quality Assurance (QA)

AI-powered call scoring, anomaly detection, and compliance flagging — paired with a managed QA queue for human review. Score, annotate, approve, or reject calls with a full audit trail.

AI scoringQA queueAnomaly detectionCall annotationAudit trail
📊

MIS Reporting

Automated Management Information System reports generated on schedule — shift-end, daily, weekly, or on demand. Agent, verifier, campaign, center, and product-level breakdowns with multi-format export.

Auto-scheduledMulti-format exportAgent & center reportsCampaign summaries
👤

Admin / Role Management

Granular role-based access control for every user in the system. Define exactly what agents, verifiers, supervisors, QA, center owners, and campaign owners can view, edit, or export — down to the field level.

Role-based accessField-level controlMulti-center adminIP restrictions2FA enforcement
🔁

Subscription Management

Create, track, and manage subscriptions in real time during the live call. Supports live API-based subscription setup via campaign owner's gateway, with billing cycle tracking, renewal status, and cancellation handling.

Live subscription setupBilling cycleRenewal trackingCancellation handlingGateway integration
🧠

AI Call Transcription

Every call is automatically transcribed using AI. Transcripts are searchable, linked to the sale record, and used to power QA scoring, compliance checks, and anomaly detection — without manual review.

Auto-transcriptionSearchable transcriptsLinked to sale recordQA inputKeyword flagging
Live Call Flow

From First Ring to Final Confirmation.

Every sale follows a structured, tracked, and automated path. Customer data is posted live to campaign owner systems during the call. Payments are charged using the campaign owner's own payment APIs. Subscriptions are created live. Reports batch automatically — no manual work.

📞

Step 01

Agent — Lead Capture & Core Sale

Agent receives or dials a call. Lead auto-populates with real-time DNC/BIN/CNAM validation. Agent captures the sale and fills the disposition form — all on one screen during the live call.

Lead auto-populatedDNC / BIN validatedCNAM lookupScript guide embeddedDisposition form
✅

Step 02

Verifier — Confirm Order

Call transfers via SIP with the complete order context already on screen. Verifier confirms customer details, reads compliance disclosures, and prepares the order for payment and API processing.

SIP warm transferOrder pre-filledNo re-entryCompliance script
🔗

Step 03

Live API Transfer — During the Call

If the product is configured with a live API: customer data is posted to the campaign owner's system immediately during the call. Payment is charged using the campaign owner's own payment API. Subscriptions are created live if the API supports it — all before the call ends.

Customer data posted liveCampaign owner's payment APISubscription setup liveCC · ACH · BankPer-product config
💰

Step 04

Upsell — Increase Order Value

Verifier presents structured upsell offers. If accepted, additional payment is collected (or charged via campaign owner's API) and the upsell data is pushed live to the campaign system. Every acceptance and decline is tracked.

Structured upsell workflowPer-product scriptsAdditional payment / APIAcceptance tracked
🔍

Step 05

QA — AI Review & Scoring

AI reviews the call recording, scores compliance, and flags anomalies or quality failures. QA agents annotate, approve, or reject from a managed queue — all tracked and reportable inside the platform.

AI call scoringAnomaly detectionCompliance flagsQA agent annotation
📦

Step 06

Batch Processing — Scheduled Reports

After live processing, scheduled batch jobs compile sales data into MIS reports and export files. Campaign owners and centers receive structured data in their preferred format — automatically, on schedule.

Auto-scheduled batchesMulti-format exportMIS reportsCampaign owner delivery

Live API Transfer — Step 03

Customer data posted to campaign owner's system — during the live call.

When a product is configured with a live API, XyBPO Hub posts the customer data to the campaign owner's system the moment the verifier confirms. Payment is charged using the campaign owner's own payment API. If the product supports subscriptions, the subscription is created live — all before the call ends.

Per-product API configCustomer data pushLive charge via owner APILive subscription setupWebhook confirmation

Live API call — during call

POST /api/product/health-shield/sale
X-API-Key: owner_api_key_••••

{
  "event": "core_sale",
  "customer": {
    "name": "John Matthews",
    "phone": "+1-555-847-2219",
    "address": "142 Oak Drive, Austin TX"
  },
  "product_code": "hlth-shield-pro",
  "charge": {
    "method": "credit_card",
    "token": "tok_••••4821",
    "amount": 29.99,
    "billing": "monthly"
  },
  "subscription": "create"
}
200 OK — Subscription created · Confirmation received

Batch Processing — Step 06

Automated Batch Reports — Scheduled, Multi-Format

After live call processing, XyBPO Hub automatically runs scheduled batch jobs to compile sales data, generate MIS reports, and deliver export files to centers and campaign owners in their required format.

Bar-Delimited .txt

| delimiter

John|Matthews|Health Shield|29.99

Double-Quoted CSV (.sa)

comma-separated, all fields in ""

"John","Matthews","Health Shield","29.99"

Standard CSV (.csv)

Double-quoted .csv standard

"John","Matthews","Health Shield","29.99"

Single-Quoted CSV (.csv)

' around each field

'John','Matthews','Health Shield','29.99'

Tab-Delimited .txt

\t delimiter

John\tMatthews\tHealth Shield\t29.99

✦ Batch schedules are configurable per campaign · Auto-delivery via SFTP, email, or API endpoint · Reports include core sales, upsells, agent-level, verifier-level, and center-level breakdowns

Live Call APIs

Data Validation APIs — All Fire During the Live Call.

Every lead is validated, enriched, and qualified in real time — before the agent says a word, as they type, and on demand. No post-call cleanup. No bad data in the sale record.

All checks run in real time
📞

Phone API

Fires on lead load

Phone number lookup runs the moment a lead loads. Validates carrier, detects line type (mobile, landline, VoIP, prepaid), and flags disconnected or invalid numbers before the agent speaks.

Returns

Carrier nameLine typeValid / InvalidPorted indicator
🚫

DNC API

Real-time scrub

Do Not Call registry scrub fires before every dial. Checks federal, state, and internal DNC lists in real time. Non-compliant numbers are blocked automatically — the agent never sees a flagged lead.

Returns

DNC statusFederal / State / InternalBlock or allowScrub timestamp
📧

Email Address API

Fires on entry

Email validation fires as the agent types. Checks deliverability, detects disposable or temporary addresses, validates MX records, and auto-corrects common typos — before the sale is confirmed.

Returns

Valid / InvalidDisposable flagMX record checkTypo correction
🔁

Dupe Detection

Cross-campaign check

Real-time duplicate check runs against all leads, sales, and contacts across every campaign and center. Flags duplicates by phone, email, and address — preventing agents from processing the same customer twice.

Returns

Duplicate flagMatched campaignOriginal sale dateConflict center
🏠

Address Check API

Auto-completes on type

Address lookup auto-completes as the agent types. Validates USPS deliverability, standardizes to official postal format, detects vacant or non-existent addresses, and prevents bad addresses from entering the sale record.

Returns

USPS standardizedDeliverable flagUnit / apt enrichmentZIP+4 code
🏡

Home Value Estimator API

On-demand lookup

On-demand property value lookup available to agents during the call for eligible campaigns — home services, insurance, solar, and real estate programs. Estimated home value and property details display inside the agent's screen.

Returns

Estimated valueProperty typeYear builtSq footage
🔌

Program Gateway APIs

Per-product config

Campaign-specific program eligibility APIs connect XyBPO Hub to external program gateways — government assistance programs, insurance qualification engines, utility enrollment systems, and more. Configured per product, triggered per sale.

Returns

Eligibility statusProgram matchQualification dataGateway confirmation ID

All APIs are configurable per campaign and per product.

Enable only the checks your campaign requires. Each API response is logged to the sale record — fully auditable, exportable in batch, and available via REST API for campaign owners.

PhoneDNCEmailDupeAddressHome ValueProgram Gateway
The Platform

One Platform. Every Role.
Real-Time Control.

XyBPO Hub is not a CRM. It's a complete Sales Operating System — purpose-built for campaign owners, center owners, and BPO agencies managing multiple campaigns and multiple centers. One centralized platform for inbound and outbound operations.

📞For Agents

One screen. One call. Full focus.

Lead auto-populates. Address auto-completes. Payment is collected live. One click transfers to verifier. Everything on a single screen — no tab switching during the call.

Learn more →
✅For Verifiers

Receive the call. Order already filled.

Warm transfers arrive with complete context — no re-entry. Verifiers confirm, upsell from structured workflows, and close with compliance scripts built in.

Learn more →
📈For Center Owners

Live command center. No more 10 PM MIS.

Watch every agent, every shift, every campaign in real time. AI anomaly alerts fire mid-shift. MIS reports generate automatically — no macros, no late nights.

Learn more →
🔗For Campaign Owners

Real-time data. Zero batch file dependency.

Every sale and subscription lands in your system via secure API/Webhook the moment a verifier confirms. Clean, structured, validated — no waiting, no manual uploads.

Learn more →

Trusted Globally

BPO Teams Rely on XyBPO Hub — Across Every Market

From inbound health campaigns in Texas to outbound subscription sales in Manila, Bangalore, and beyond — one platform that works wherever your BPO operates.

🇺🇸United States🇵🇭Philippines🇮🇳India🇬🇧United Kingdom🇦🇺Australia🇨🇦Canada🇿🇦South Africa🇲🇽Mexico🌐 + More
✦ Replaced Excel across 3 campaigns
“We were running three subscription campaigns across Manila and Davao on Excel sheets. XyBPO Hub replaced everything — our agents go live faster, verifiers get warm transfers with full context, and our clients receive API data the moment a sale is confirmed. Night-and-day difference.”
RV

Renz Villanueva

Operations Director · PrimeCall Philippines

🇵🇭 Manila, Philippines

✦ Chargebacks down 34%
“Our campaign owners in the US were getting batch files at 11 PM every night. With XyBPO Hub's Webhook integration, they receive every sale in real time. Chargebacks dropped 34% in the first month because BIN and DNC validation caught bad sales before they were confirmed.”
MT

Michael Torres

Center Owner · Apex Contact Solutions

🇵🇭 Cebu, Philippines

✦ Real-time portal + HIPAA docs
“We manage a health supplement subscription campaign out of Texas and partner with BPO centers offshore. XyBPO Hub gives us a real-time client portal — I can see every sale, QA score, and upsell without emailing anyone. HIPAA compliance documentation was ready on day one.”
SJ

Sarah Jennings

Campaign Owner · VitalHealth Direct

🇺🇸 Houston, Texas

✦ Recovered 18 sales mid-shift
“XyBPO Hub's AI Trends widget flagged a conversion drop on one of our products at 2 PM — mid-shift. My team lead adjusted the script immediately. We recovered 18 sales that afternoon we would have otherwise missed. That kind of real-time intelligence is impossible with our old tracker.”
JR

Jonah Reyes

Senior Team Lead · BrightWave BPO

🇵🇭 Davao, Philippines

✦ Multi-country client visibility
“We run outbound health and insurance campaigns from Bangalore with campaign owners in the UK and US. XyBPO Hub's role-based dashboard means our agents only see what they need, our verifiers close confidently, and our overseas clients watch every sale happen in real time. Setup took days, not months.”
AM

Arjun Mehta

BPO Center Owner · NexGen Outsource India

🇮🇳 Bangalore, India

✦ Compliance review cut from 1 week to hours
“Our UK-based clients demanded GDPR-aligned reporting and audit trails. XyBPO Hub's per-campaign access controls and automated MIS export gave us exactly that — structured, timestamped, and shareable. Our compliance review that used to take a week now takes an afternoon.”
CW

Callum Wright

Campaign Compliance Manager · ClearLine Direct UK

🇬🇧 London, United Kingdom

The Problem

Your BPO is growing.
Your tools aren't keeping up.

Still using Excel, paying high tracker fees, or staying late to send reports?

📊

Excel & Macro Chaos

Your team spends 2–3 hours every night building MIS reports in macros. By the time it reaches the client, the data is stale and decisions are already wrong.

👁️

No Real-Time Visibility

When conversion rates drop mid-shift, you find out the next morning. Missed calls, missed revenue, no alerts — and no way to course-correct in time.

📋

Duplicate Leads & Missed Follow-Ups

Without DNC/BIN validation and dedup checks, agents waste calls on invalid leads — and you lose both compliance and revenue with every dial.

“Every night, thousands of BPO managers stay late — cleaning data, verifying sales, and building reports just to prove performance. That ends now.”

Sales Workflow

From First Call to Final Revenue

Your entire BPO sales process — structured, automated, and tracked in one place.

📞
Agent Call

Lead auto-populates with DNC/BIN/CNAM validation

📋
Lead Capture

Address auto-complete, duplicate check in real time

🛒
Core Sale

Payment collected securely during live call

🔄
Verifier Transfer

SIP warm transfer with full order context

💳
Upsell

Structured upsell workflow, tracked by product

✅
QA Review

AI flags calls, QA scores and annotates recordings

📊
Live Report

Dashboard updates instantly, MIS auto-generated

500K+
Sales Tracked Monthly
Across all campaigns and centers
99.9%
Platform Uptime SLA
Guaranteed reliability for live operations
< 5 min
Campaign Go-Live Time
Role-based setup, no delays
40%
Less MIS Prep Time
Automated reports, zero manual cleanup
Built For Every Role

Built for every person in your operation.

"I don't toggle between five tabs anymore. The lead is there, the script is there, the payment form is there. I just focus on the call."

Everything an agent needs — on one screen.

Lead info, disposition form, address auto-complete, payment collection, and transfer button — all on a single screen. No switching tools. No re-entry. Just the call.

See Agents Features →

Key capabilities

  • Single-screen disposition form
  • Address & customer data auto-complete
  • Payment collection during live call (CC/ACH/Bank)
  • One-click SIP verifier transfer
  • Personal leaderboard and conversion tracking

Ready to scale?

Ready to run your entire
BPO on one platform?

Join call centers already tracking real-time revenue with XyBPO Hub.

Book Your Free Demo →Chat on WhatsApp

No credit card required · Setup in under 30 minutes · Cancel anytime