Run Your Floor Without Being on the Floor.
You find out your conversion rate dropped at 9 PM when the MIS lands. By then, you've lost a full shift of revenue that could have been saved with a mid-shift intervention.
XyBPO Hub gives you a live command center. Watch every agent. Get alerts when anomalies happen. And when the shift ends, MIS is already in your inbox — no macros, no cleanup, no late nights.
Command center capabilities for floor managers.
Multi-Agent Live Dashboard
Every agent on the floor — their call status, conversion count, and revenue contribution — visible in real time. Sort, filter, drill down instantly.
AI Anomaly Detection & Alerts
AI monitors patterns across all agents and campaigns. When conversion rates drop, fraud patterns emerge, or compliance flags trigger, you get an alert — mid-shift, not the next morning.
Automated MIS Reports
Shift-end, daily, and weekly MIS reports generate automatically. Agent reports, campaign summaries, and verifier stats are compiled without anyone opening Excel.
Role-Based Access Control
Define exactly what supervisors, team leads, QA agents, and trainees can see and do. Granular access down to the field level.
Multi-Center Aggregated View
Running two or more centers? See every location's performance from a single view. Compare centers, campaigns, and teams side by side.
QA Review Queue
QA agents work from a managed review queue — flagged calls, scored recordings, and compliance annotations — all tracked inside the platform.
Ready to scale?
Ready to run your entire
BPO on one platform?
Join call centers already tracking real-time revenue with XyBPO Hub.
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